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FRONCRETE FURNITURE WARRANTY TERMS AND CONDITIONS

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Effective from: 01.02.2026

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These warranty terms apply to furniture manufactured by Concrete Products OÜ (hereinafter referred to as the “Manufacturer”) and regulate the conditions of the Froncrete Standard Warranty and the Froncrete 10+ Extended Warranty Program.

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The warranty is valid from the date of installation of the furniture and does not limit any statutory rights granted to the customer under applicable law.

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1. STANDARD WARRANTY


1.1 Warranty Coverage

A 5-year manufacturer’s warranty applies to:

  • Furniture structural framework

  • Cabinets

  • Lightweight concrete facades

  • SuperIOR concrete countertops

  • Integrated sinks

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The warranty covers:

  • Structural deformation not caused by external impact or external factors (e.g., ground or terrace subsidence)

  • Abnormal cracking under normal use not caused by mechanical impact (e.g., due to intense sun exposure or freezing conditions)

  • Structural defects in countertops or facade panels resulting from manufacturing

  • Manufacturing-related finishing defects

  • Abnormal wear under normal use

 

The warranty does NOT cover:

  • Natural structural characteristics of the facade material, including variations in air pockets formed during the casting process

  • Natural fading caused by UV exposure (pigment tones may slightly change over time — lighter tones may darken and darker tones may lighten)

  • Mechanical impact damage

  • Damage resulting from failure to follow usage and maintenance instructions, including:

    • Scratches caused by not using a cutting board

    • Marks caused by placing hot cookware (directly from stove or grill) on the surface without protection

    • Staining caused by leaving dirty dishes or grease in the sink for extended periods

    • Damage caused by chemical or abrasive cleaning agents

  • Damage resulting from improper installation when installation was not carried out by the Manufacturer

  • Damage resulting from modifications made by third parties

  • Damage caused by Force Majeure events, including but not limited to: storms, extreme winds, hail, flooding, snow load, ice damage, lightning strikes, fire, wildfires, fallen trees, or other unforeseen natural disasters

  • Damage caused by third-party actions, vandalism, military events, or other circumstances beyond the Manufacturer’s control

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1.2 Hardware and Integrated Appliances

Hardware components and third-party appliances are covered by the respective manufacturer’s warranties.

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1.3 Usage and Maintenance Requirements for Countertops and Facades

Countertops and facades are treated with food-safe and environmentally friendly oils and waxes and are suitable for direct contact with food. Avoid strong impacts and harsh chemicals.

  • Clean aggressive liquids immediately, including both acidic substances (e.g., lemon, vinegar) and alkaline substances (e.g., soda solutions).

  • Remove strongly pigmented foods (e.g., beetroot, blueberries, turmeric) promptly to preserve the natural tone of the material.

  • Apply silicone pads under appliances or accessories that remain permanently on the surface to prevent stains caused by standing water.

  • Always use a cutting board when cutting.

  • Use a heat-resistant pad under hot cookware taken directly from the stove or grill.

  • Clean the sink promptly to prevent deep staining caused by grease or food residue.

  • Use neutral cleaning agents or diluted dishwashing liquid for cleaning. For stubborn stains, allow the stain to soak before cleaning.

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2. FRONCRETE 10+ WARRANTY PROGRAM

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2.1 Froncrete 10+ Extended Warranty

Froncrete 10+ is a maintenance and extended warranty service program designed for customers who wish to preserve the visual quality and functionality of their furniture for 10+ years without having to manage major maintenance themselves.

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This is an annual subscription-based service. Pricing depends on the furniture location and is agreed individually with each customer.

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The extended warranty is valid for 10 years from the date of installation, provided that:

  • The extended warranty is registered in the Manufacturer’s database within 30 days of installation

  • The required maintenance interval associated with the program is followed

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The extended warranty does not apply to third-party equipment, including hardware, faucets, grills, refrigerators, dishwashers, and similar components.

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2.2 Maintenance Interval

The 10+ extended warranty maintenance service includes one annual on-site visit (recommended in autumn) by an authorized Froncrete specialist, including:

  • Scheduled maintenance of the furniture structure, cabinets, lightweight concrete facades, countertops, and sink

  • Structural adjustments and replacement of parts if necessary

  • Inspection of metal components

  • Adjustment of hinges and drawer slides; alignment of doors and drawers if needed

  • Condition assessment of integrated kitchen appliances and grill cleaning

  • Inspection and waxing of the countertop if necessary

  • For outdoor kitchens: disconnection of water and gas connections for winter and installation of protective covers

 

The purpose of the maintenance service and extended warranty program is to ensure long-term preservation of the furniture, even if the owner is unable to carry out the required maintenance independently.

 

For all warranty-related inquiries, please contact:
hei@froncrete.com

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